• July 21, 2014

    I could not be any happier with the experience with the POS system from Factory Service.  I have worked with Tom and he has been very patient with me as the owner of Game Time.  If I had any questions or problems with not understanding how the menu and item buttons are used to  create the menu or how to add prices he would fix any problem and take the time to help me understand how to fix the problem on my side in the future.  I made a big change to my menu 4 days before the restaurant opened and Tom, like a rock star, came through and made all the changes in time.    

    Nate Chapin, Game Time
  • May 15, 2014

    Tom, Good morning, just wanted to send you a quick note now that we’ve been up and running for a few weeks and let you know how pleased I am with the POS system that we bought from you. This is my first experience buying or running a Point of Sale System as I’ve been Selling Process Equipment for 20 years and this is our first Restaurant that we’ve opened.  My partner and I have worked in restaurants, run restaurants and he’s used POS but had never bought one. We looked at many systems, especially ones that work well in Pizza shops, but almost all of them wanted to come out and train for a week and that expense alone was quite a bit of money.  We were very impressed at how easy this was to do over the phone and how easy it is to change items buttons etc., all with your help of course.  But now we are confident enough to change the items we need and if we forget you are pleasure to help us out and it’s usually quick and very little stress. Again, thanks for all your help.  The System is easy to use, we get all the reports we need, we have great response time from you and we are able to make almost all our changes on our own. The price by far was extremely competitive and the need to not spend the start up cost put me over the edge in going with you.  If you would like for me to be a reference have any one call or email me. Regards,  

    William Bristol, Providence Pizza
  • January 14, 2014

    After investigating several options none compared to Factory Service Co. Their fantastic customer service, great pricing and exceptional knowledge allowed us to find an economical yet fully functional solution for new concept. They were able to provide hardware, software and integration with online purchasing resources as well secure cc processing channels. We would personally like to thank Tom at Factory Service Co.  who, with exceptional software knowledge was able to easily program our extensive menus and seemlessly link them to our online ordering portal. I would recommend Factory Service Co and look forward to working with them in the future. Sincerely,

    Jordan Dori, President, Lunch Wired